The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify customer requirements
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| Identify company and team objectives and key performance indicators (KPIs) in meeting internal and external customer requirements Completed |
Evidence:
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| Identify own role in meeting customer requirements Completed |
Evidence:
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Respond to customer requirements
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| Display a helpful and courteous attitude when responding to customer enquiries Completed |
Evidence:
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| Use effective questioning and listening techniques to identify customer requirements Completed |
Evidence:
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| Maintain product knowledge and give customers up to date information and advice Completed |
Evidence:
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| Use quality assurance systems to ensure products and services meet customer requirements Completed |
Evidence:
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| Follow up customer requests and provide feedback to customers in a timely manner Completed |
Evidence:
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| Complete all company documentation Completed |
Evidence:
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Improve customer service
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| Identify methods of improving customer service and make recommendations to appropriate personnel for improvements Completed |
Evidence:
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| Implement improvements in customer service Completed |
Evidence:
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| Provide reports and appropriate feedback Completed |
Evidence:
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